Multiple shipments and order splitting
Sometimes your order may arrive in separate packages. Here's what you need to know about our multi-shipment process.
Why orders may be split
We may ship your orders in multiple shipments based on availability factors or other operational considerations. This approach offers several benefits:
- Faster delivery of available items: Get in-stock products sooner.
- Better inventory management: Helps us manage stock efficiently.
- Reduced waiting time for in-stock products: You receive available items without delay.
- More efficient warehouse operations: Streamlines our internal processes.
What to expect with multiple shipments
When your order is split into multiple shipments:
- Each shipment receives its own tracking number.
- You'll be notified about each dispatch separately.
- Different shipments may use different carriers.
- Delivery dates may vary between shipments.
Tracking multiple packages
Each shipment will have its own tracking information, allowing you to monitor the progress of different parts of your order independently. You'll receive:
- Separate tracking numbers for each package.
- Individual carrier details and contact information.
- Distinct delivery timelines for each shipment.
- Confirmation when each package is delivered.
Planning for split deliveries
Since shipments may arrive on different days, consider:
- Checking off items as each package arrives.
- Coordinating with your receiving team about multiple deliveries.
- Contacting support if any shipment seems delayed beyond its estimated timeline.
No additional charges
Order splitting doesn't result in additional shipping charges. Whether your order arrives in one package or several, you pay the same shipping cost calculated at checkout.
This flexibility in our fulfillment process helps ensure you receive your hotel supplies as quickly as possible while maintaining cost efficiency.