Find answers to commonly asked questions about our products, services, and policies. Can't find what you're looking for? Use the search below or contact our support team.
Getting Started
Essential information to get you started with Zarnik
Creating a Zarnik account is quick and secure. Simply visit https://zarnik.com/auth/login, enter your 10-digit Indian mobile number, verify with the OTP sent via SMS, and complete your business registration details. Your account will be activated immediately, and you can start ordering right away.
Important: Zarnik is a B2B platform exclusively for hospitality businesses. We do not accept orders for personal use or reselling purposes.
You'll need to provide your business name, contact person details, complete business address, and we strongly recommend including your GSTIN for tax benefits. Accurate information ensures smooth transactions and deliveries.
Yes, creating an account is required as Zarnik is a B2B platform designed for hospitality businesses. This helps us maintain service quality and provide personalized support.
Our platform includes:
Simple order placement and management
GSTIN integration for input tax credit
Dedicated B2B support
Order history and tracking
Shipment monitoring
Invoice access and download
Payment records and ledger statements
Address and contact management
Team access control
Orders may be declined if they are:
For personal or individual use (we're B2B only)
From non-hospitality businesses
For resale purposes
Outside our service area
Exceeding operational capacity limits
If declined, you'll receive a full refund within 2-4 working days.
Ordering & Payment
Everything you need to know about placing orders and payment methods
Browse our product catalog, add items to your cart, and proceed to checkout. Fill in your billing, shipping and payment details to checkout. Upon checkout you will receive an order confirmation.
We accept:
Cards: Visa, MasterCard, RuPay, Diners Club (no Maestro cards)
UPI/QR: GooglePay, PhonePe, BHIM, and more
Net Banking: All Indian banks
Cash on Delivery (COD): Available in select areas
Pay Later (Credit): For eligible accounts (payment due by 5th of next month)
Note: We do not support Non-3D Secure cards for security reasons.
We do not accept COD orders.
The minimum order value is ₹3,000.
You can track your order through:
Your account dashboard under "Orders" and "Shipments"
The tracking page on our website
SMS, email, and WhatsApp notifications with tracking details
If you are unable to track your order, please contact our customer support team, we will help you to track your order.
Yes, you can modify your order by contacting our customer support team within 24 hours of placement. We will help you to modify your order.
Yes, you can cancel your order if the order has not been shipped yet, by contacting our customer support. We'll process a full refund to your original payment method.
Refunds are processed as follows:
We process all our refunds via NEFT. One of our team members will contact you to get your bank details and process the refund. Once we have your bank details, we will process the refund within 24 hours.
Shipping & Delivery
Information about delivery times, shipping costs, and tracking
Delivery times vary by region:
Southern States: 3-5 days
Western States: 4-7 days
Northern States: 8-12 days
Central States: 8-12 days
Eastern & North Eastern States: 10-15 days
Note: Orders are processed Monday through Saturday (no dispatches or deliveries on Sundays).
You can check pincode serviceability on the cart page or by entering your pincode on product pages. We strive to deliver to as many locations as possible across India.
Free shipping is available for orders above ₹5,000. Shipping costs for smaller orders are calculated based on destination, weight, and size.
If your pincode is not serviceable, we'll contact you to check for alternative courier options in your region.
You may provide an alternate delivery address within our service area.
If that's not possible, you can request a cancellation and receive a full refund.
We work with multiple courier partners to cover as many locations across India as possible.
All products are shipped from our Kerala warehouse using trusted courier partners including Delhivery, BlueDart, DTDC, Trackon, Kerala Roadways, and India Post. We use surface transport for cost-effectiveness and better handling of bulk items.
If your package arrives damaged or with missing items, please:
Accept the delivery and note the issue on the delivery acknowledgement.
Take clear photographs of the damage/missing items at the time of delivery.
Report the issue to our customer support within 48 hours of receipt.
Once reported, we'll arrange a reverse pickup and send you a replacement as quickly as possible. ⚠️ Claims made after 48 hours cannot be accepted.
Contact our customer support team immediately. We'll investigate and either arrange redelivery or process a refund if the order cannot be fulfilled.
If you miss your delivery, please contact our customer support team immediately. We'll investigate and either arrange redelivery or process a refund if the order cannot be fulfilled.
Yes, orders may be shipped in multiple packages based on product availability. Each shipment will have its own tracking number, and you'll be notified separately about each dispatch. No additional shipping charges apply.
For B2B orders, the shipping partner may require a signature and company seal on the delivery acknowledgment. Proof of identity may also be requested.
Yes. We provide GST-compliant invoices for all eligible purchases. To claim GST input credit, please add your GSTIN during registration or at checkout.
We strongly recommend providing your GSTIN during registration to enable you to claim GST input credit on eligible purchases, offering significant tax benefits for your business.
Returns & Exchanges
Our return policy and exchange procedures
We accept returns within 15 days of delivery for products that are:
Completely unopened and unused
In original packaging with all tags and labels intact
Free from damage, marks, or alterations
Non-returnable items include:
Special order products
Products with broken seals or damaged packaging
Items marked as non-returnable
Bulk orders with custom pricing agreements
Opened or used products
Contact our customer support team through:
Phone: (+91)-79949-20333
Email: contact@zarnik.com
WhatsApp: (+91)-79949-20333
Provide your order number, reason for return, and choice between refund or exchange.
Returns are processed as follows:
Request review: Within 1 business day
Pickup arrangement: Within 24 hours
Refund processing: 24 hours after approval
For defective or wrong items:
Report within 24-48 hours of delivery
Provide clear photos showing the issue
Receive immediate replacement or refund
Replacement delivered within 7 days
Shipping fee refunds depend on the return type:
Full order returns: Full refund including shipping
Partial returns: Original shipping non-refundable, return shipping covered by Zarnik
Defective items: All shipping charges refunded
Account Management
Managing your Zarnik account and profile
Zarnik uses OTP-based authentication instead of traditional passwords. Every login requires a unique OTP sent to your registered mobile number, ensuring maximum security.
Access your account dashboard, select your company, and click on the "Orders" tile to view your complete order history with details like order numbers, dates, status, and amounts.
Go to your account dashboard, select your company, and click on the "Shipments" tile to view all active and past shipments with real-time tracking information.
From your account dashboard, select your company and click on the "Invoices" tile to review all invoices with posting dates, item counts, and total amounts. You can view or download individual invoices.
Access the "Payments" tile in your account dashboard to view your complete payment history, including payment methods, amounts, dates, and transaction status.
Click on the "Ledger Statement" tile to access your financial summary with credits, debits, running balance, and detailed transaction history. You can filter by date and export statements.
Go to the "Addresses" tile to view, edit, and add billing and delivery addresses. You can save multiple addresses for quick selection during checkout.
Access the "Contacts" tile to store and update contact persons associated with your account, including names, phone numbers, and emails for delivery coordination.
Use the "Team Access" tile to invite colleagues, manage their permissions, and enable or disable their access to your company account.
If you're having trouble logging in, ensure you're using the correct mobile number and that you can receive SMS messages. Contact our support team if issues persist.
International Orders
Information about international shipping and orders
We currently export bed and bath linens to international markets. For other product categories, we focus on domestic Indian operations to ensure quality and reliable delivery.
Contact our international sales team through:
Support ticket submission
Direct contact page communication
Email with your requirements
Our team will assist with product selection, USD pricing, shipping options, and payment arrangements.
We offer:
Express shipping for urgent orders
LCL (Less than Container Load) for medium-volume shipments
FCL (Full Container Load) for large bulk orders
Contact & Support
How to get in touch with our support team
Weekdays: 9:00 AM - 6:00 PM IST
Saturday: 9:00 AM - 2:00 PM IST
Sunday: Closed
Timezone: IST (UTC+5:30)
Phone: (+91)-79949-20333
Email: contact@zarnik.com
WhatsApp: (+91)-79949-20333
Response Time: Within 4 business hours
Contact our customer support team immediately. We're committed to resolving concerns promptly and professionally. For quality-related issues, you'll receive priority support.
Once you place your first order with us, we will be onboarding you to a WhatsApp group. You can ask any questions related to your order or any other queries.
Business Policies
Important business policies and procedures
Zarnik maintains strict ethical business practices and does not offer, engage in, or entertain any form of kickbacks. We're committed to maintaining a fair and competitive marketplace.
We offer referral incentives to external organizations (not internal staff) who introduce new hospitality businesses to Zarnik. These are transparent appreciation programs that don't influence purchase decisions.
Yes, we offer a "Pay Later" option for eligible accounts. The full amount is due by the 5th of the subsequent month with no added interest. Contact our support team to activate your credit facility.
Still have questions?
If you couldn't find the answer to your question in this FAQ, please don't hesitate to reach out to our customer support team.