Frequently Asked Questions

I own an AirBnB. Can I buy from you?

Yes, we cater to various property types, including AirBnBs, serviced apartments, and bed & breakfasts. You can find supplies suitable for your property on our platform.

Do you offer customizations and logo printing?

We offer customizations on certain products, but it will have a minimum order quantity (MOQ). Please contact our customer support for more information on customization options.

Do you offer discounts?

Yes, most of our products have quantity-based discounts. The more you order, the more you save!

How can I be sure of the quality of the products?

We partner with trusted brands and manufacturers to ensure consistent quality. If any product doesn't meet your expectations, you have 30 days to return it for a full refund.

What payment methods are accepted?

We accept a variety of payment methods to provide flexibility for our clients, including credit/debit cards, net banking, and select digital wallets. For bulk orders or special arrangements, please contact our customer support at +91-7994920333.

How do I track my order after purchasing?

After you've placed your order, you will immediately receive a confirmation email. And as soon as the items are dispatched, an invoice will be sent to your email, accompanied by a tracking ID. Additionally, you'll receive status updates about your order via SMS.

What is the minimum order quantity?

There is no minimum order quantity for most of our products. However, some customized items may have an MOQ. You can check the product details or contact our customer support for more information.

How do I create an account on Zarnik?

Visit and follow the prompts, inputting the necessary details, and complete the registration process. As a B2B distributor, we ensure a streamlined experience for hotel businesses to get started with us.

Can I return or exchange products purchased?

Customers can request a return or exchange within 30 days from the date of delivery. For detailed information and conditions, please review our return and exchange policy at

Will I receive a GST invoice for my order?

Yes, for all orders placed on our platform, we provide a GST-compliant invoice which you can use for input tax credit purposes. Make sure to input your GST number while adding your company details to ensure it's reflected correctly on the invoice.

Can I modify or cancel an order once it's placed?

You can cancel orders or specific items in an order before they are shipped. However, special orders may not always be eligible for cancellation. It's best to reach out to our team to verify if the order has been processed. If it hasn't, we will help you with cancellation.

How long does shipping take?

We deliver to over 19,000 pin codes across India. Shipping times may vary depending on your location, but you can track your order in real-time on our platform.

Can I order products in bulk?

Absolutely! We offer competitive prices for bulk orders, and you can enjoy additional quantity-based discounts.

What if I need help placing an order?

Our dedicated account managers are here to assist you. You can reach out to them via chat, email, or phone for any help you need with placing an order.

How can I manage multiple properties on your platform?

Our account management features allow you to easily manage multiple companies, set up delivery locations, and control user access and permissions, all from one convenient dashboard.