Why your order might be declined

Zarnik serves the hospitality industry in India, providing a specialized supply chain for hotels, resorts, and homestays. To maintain service quality for our B2B partners, certain types of orders cannot be processed.

Reasons for order decline

Your order might be declined for one of the following reasons:

1. Personal or individual use: Zarnik is a B2B platform exclusively for hospitality businesses, not for individual consumption.
2. Not a hospitality business: Our products and logistics are optimized for hotels and similar accommodations. Orders from other business types (e.g., offices, retail, non-lodging restaurants) may not be fulfilled.
3. For resale: We work directly with hospitality end-users; orders for reselling are not processed.
4. Outside service area: We deliver only to specific regions in India. Orders with addresses outside these zones cannot be fulfilled.
5. Exceeding capacity: Very large bulk orders may occasionally exceed our operational limits.

What happens if your order is declined?

If your order falls into these categories, Zarnik may decline and refund it. We will promptly notify you via email, explaining the reason. A full refund will be initiated immediately, credited within 2-4 working days. Our Finance Team will send a separate confirmation.

Providing proof of business (if applicable)

If you believe your business is eligible, you can provide verification. In response to our decline email, send proof confirming your hospitality business and matching your registered address. Acceptable proofs include verifiable listings on Google Maps, Booking.com, MakeMyTrip, OYO, Airbnb, or other official documentation. Our team will review your submission to determine if your order can proceed. We appreciate your understanding as we strive to provide the best possible service to our dedicated hospitality partners.