Returns, Refunds & Exchanges Policy

Policy Overview

At Zarnik, we understand that procurement needs can vary, and sometimes products may need to be returned or exchanged. We're committed to making this process as smooth as possible for our hotel partners. This policy outlines our comprehensive approach to returns, refunds, and exchanges, ensuring transparency and satisfaction with every transaction.

Definitions for Better Understanding

• Unused Product: A product that remains in its original state, has not been removed from its original packaging, and shows no signs of handling or use
• Original Packaging: The complete manufacturer or Zarnik packaging with all original labels, tags, and protective materials intact
• Special Orders: Products that are specifically sourced or customized based on customer requirements
• Business Days: Monday through Saturday, 9:00 AM to 6:00 PM IST, excluding national holidays

Return Eligibility

Timeframe & Conditions

We accept returns within 30 days from the delivery date, provided the following conditions are met:

• Products must be:
  • Completely unopened and unused
  • In original packaging with all tags, labels, and protective materials intact
  • Free from any damage, marks, or alterations
  • Accompanied by the original invoice or delivery note
  • Not past their expiration date (if applicable)

Non-Returnable Items

For quality and safety reasons, the following items cannot be returned:

• Special order products (clearly marked with a special order tag)
• Products with broken seals or damaged packaging
• Items specifically marked as non-returnable at the time of purchase
• Bulk orders with custom pricing agreements (unless defective)
• Products that have been opened or used

Return Process

When you decide to return a product, you have two options:

1. Request a refund to your original payment method
2. Request an exchange for another product

Step 1: Initiate Return

Contact our dedicated support team through any of these channels:

• Phone: (+91)-79949-20333
• Email: contact@zarnik.com
• WhatsApp: (+91)-79949-20333

Please provide:

• Your order number
• Reason for return
• Choice between refund or exchange
• Clear photos of the product (especially if quality issues are involved)

Step 2: Return Authorization

Our commitment to quick service:

• Your request will be reviewed within 1 business day
• You'll receive detailed return authorization and pickup instructions if approved
• For exchanges, we'll confirm availability of desired replacement product

Step 3: Pickup Arrangement

We make pickup convenient for you:

• Schedule pickup during business hours (9:00 AM - 6:00 PM, Mon-Sat)
• Prepare items in original or equivalent protective packaging
• Keep products readily accessible for inspection during pickup
• No need to arrange your own shipping - we handle everything

Step 4: Quality Check

Our thorough inspection process:

• All returned products undergo careful inspection at our facility
• Inspection results will be communicated within 2 business days
• For exchanges, replacement product will be shipped after inspection approval

Refund Policy

We strive to process all eligible refunds promptly and transparently. Here's everything you need to know about our refund process:

Refund Eligibility

Your refund request will be processed if:

• The return is initiated within 30 days of delivery
• Products are unused and in original packaging
• All return conditions mentioned above are met
• The items are not in the non-returnable category

Refund Options

When returning a product, you can choose from:

1. Full Refund: Money returned to your original payment method
2. Store Credit: Instant credit for future purchases
3. Exchange: Replace with another product of your choice

Refund Process

1. Initiation: Refund process begins after successful pickup and quality verification
2. Verification: Products undergo quality check within 2 business days
3. Processing: Once approved, refund is initiated to your original payment method
4. Confirmation: You'll receive an email confirmation when refund is processed
5. Credit: The refund amount will be credited to your original payment method in 7-14 days

Payment Methods & Timeline

Note: While we initiate refunds promptly after approval, the actual credit to your account may take 7-14 days depending on your bank's processing time and payment method used.

Shipping Fee Policy

We maintain a fair approach to shipping fees:

1. Full Order Returns/Cancellations:
   • Complete refund including shipping charges
   • Applies to lost or undelivered orders
2. Partial Returns/Cancellations:
   • Original shipping charges non-refundable
   • Return shipping covered by Zarnik
3. Special Cases:
   • Defective items: All shipping charges refunded
   • Wrong items delivered: Full shipping refund
   • Accounts with frequent returns may have non-refundable shipping fees*

*As per our fair usage policy. Order value calculated after applying discounts/GST.

Exchange Process

Our flexible exchange options:

• Exchange for any available product(s)
• Price difference handling:
  • If new product costs more: Pay the difference
  • If new product costs less: Receive refund of difference
• Same 30-day eligibility period applies
• Free shipping on exchanges due to product defects

Quality Issues & Damaged Products

Defective Items

We take quality issues seriously:

• Report within 48 hours of delivery
• Provide clear photos showing defects
• Receive immediate replacement or refund (your choice)
• No return shipping costs for defective items
• Priority handling for quality-related issues
• Replacement product will be delivered within 7 days

Wrong Items

In case of incorrect delivery:

• Report within 24 hours of delivery
• Include order number and photos
• Free replacement shipping
• Option for refund or correct item
• Replacement product will be delivered within 7 days

Contact & Support

We're here to help:

• Business Hours: Monday - Saturday, 9:00 AM to 6:00 PM IST
• Email: contact@zarnik.com
• Phone: (+91)-79949-20333
• WhatsApp: (+91)-79949-20333
• Response Time: Within 4 business hours
• Priority support for quality issues

Terms & Conditions

Important notes about our policy:

• Zarnik reserves the right to modify this policy as needed
• Fair usage policy applies to prevent policy misuse
• All returns subject to inspection and approval
• Refunds processed only to original payment method
• Exchange availability subject to current stock levels

For any questions, clarifications, or assistance with returns and exchanges, please contact our customer support team. We're committed to resolving your concerns promptly and professionally.