Returns and Exchanges Policy
Explore Zarnik's hassle-free returns and exchanges policy. We're committed to ensuring a smooth experience, prioritizing your satisfaction every step of the way.
Hassle-Free Returns and Exchanges
At Zarnik, we want to ensure your satisfaction with every purchase you make. We understand that sometimes a return or exchange may be necessary. Please review our policy below to understand the guidelines and procedures.
General Timeframe
Customers can request a return or exchange within 30 days from the date of delivery.
Return Eligibility
To be eligible for a return or exchange, the product must meet the following conditions:
- The product must be unopened, unused, and in its original packaging.
- Regular orders are eligible for returns, except for special orders that include products specially sourced or customized for the customer. Special Order products are clearly marked with a tag.
Please note that special orders are ineligible for returns or exchanges.
Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer support team and submit a form. They will guide you through the process and provide you with the necessary instructions.
Return Shipping Costs
Zarnik will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse your return shipping expenses.
Refunds and Store Credit
Customers who request a return will be eligible for a refund to the original payment method.
For customers requesting an exchange, you have the option to choose a different product or receive a store credit.
Ineligible Returns and Exchanges
The following circumstances may result in returns or exchanges being declined:
- Special orders that include products specially sourced or customized for the customer. Special Order products are clearly marked with a tag.
Please ensure that you review the product details and eligibility before placing a special order.
Additional Information
There are no restocking fees for returns or exchanges. In the case of defective items, please contact our customer support team, and we will address the issue promptly.
If you have any further questions or need assistance, please reach out to our customer support team. We are here to help!
Note: This returns and exchanges policy is subject to change without prior notice. Please refer to the policy in effect at the time of your purchase.