Shipping and Handling

At Zarnik, we strive to provide you with a seamless and efficient shipping experience for your hotel supplies orders. We understand the importance of timely delivery and careful handling of your products. This page outlines important information about our shipping and handling practices to ensure transparency and clarity.

Shipping Methods

We offer reliable shipping methods to ensure that your orders reach you in a timely manner. Our shipping partners are trusted industry leaders with extensive experience in handling hotel supplies. We strive to choose the most suitable shipping method based on the size, weight, and destination of your order.

Processing Time

The processing time for your order may vary depending on the availability of products and the complexity of your order. The approximate processing time is indicated on the product pages as well as the product list pages alongside the products. Please note that for customized and special orders, the shipping time may exceed 15 days, and the stipulated time for such orders will be mentioned.

Shipping Rates

Shipping rates are calculated based on various factors, including the size and weight of your order, the shipping destination, and the shipping method chosen. During the checkout process, you will be able to view the shipping costs associated with your specific order. We strive to provide you with competitive and fair shipping rates. Occasionally, we may offer FREE shipping for certain products or during specific time periods. Such offers will be mentioned along with the shipping details on the product page or listing page.

Tracking Your Order

Once your order is shipped, we will send you tracking details via SMS, email, and WhatsApp, provided the contact details provided by you are correct. You can easily monitor the status of your order by entering the tracking number on our website or directly on the shipping carrier's website. This allows you to stay informed about the whereabouts of your package.

Packaging and Handling

We take great care in packaging and handling your products to ensure they arrive in excellent condition. Our team utilizes industry-standard packaging materials and techniques to protect your items during transit. We aim to minimize the risk of damage and ensure that your products are delivered to you in the same pristine condition as when they left our warehouse.

Product Damaged at the Time of Delivery

We hold ourselves liable for any damages that occur during shipment. However, once the goods are handed over to you by the carrier, the liability of any loss or damages is transferred to you. In the unfortunate event that you receive a damaged product, please inform us immediately. Take photographs of the damaged product as proof and also make a note of the damages on the delivery acknowledgement provided by the shipping partner.

Delivery Issues

While we strive to provide a smooth shipping experience, unforeseen circumstances may occasionally arise. If you encounter any issues with the delivery of your order, please reach out to our customer support team. We will work diligently to resolve the issue and ensure your satisfaction.

Serviceability of Your Pincode

Before placing your order, please ensure to check the serviceability of your pincode. We strive to deliver to as many locations as possible. However, there may be certain remote areas or restricted zones where we may not be able to provide shipping services. You can check the serviceability of your pincode during the checkout process or by contacting our customer support team.

If you have any further questions or require additional information regarding our shipping and handling practices, please refer to our FAQ page or contact our customer support team. We are here to assist you and make your buying experience with Zarnik a pleasant one.

Split Shipments

In some cases, we may ship your order in multiple shipments based on product availability. This means that your order may not arrive in a single shipment. We will communicate any split shipments and provide tracking details for each shipment.

Delivery Time Estimate

We understand the importance of receiving your orders promptly. The estimated delivery time depends on the shipping location and the warehouse from which the products are dispatched. Currently, our dispatches happen from our warehouse in Ernakulam (Kochi), Kerala, or directly from the manufacturer's warehouse.

The estimated shipping time from our warehouse in Ernakulam (Kochi), Kerala, to different regions is as follows:

Please note that these are approximate delivery times and may vary based on factors such as product availability, shipping carrier schedules, and any unforeseen circumstances. We recommend considering these shipping times when placing your order to ensure you have the supplies you need.

Signature and Company Seal

For B2B orders, the shipping partner may require a signature at the time of delivery. They may also ask for your company seal to be placed on the delivery acknowledgment. Additionally, the shipping partner may request proof of identity for verification purposes.

Insurance

While we may insure certain shipments for added protection, please note that not all shipments are insured. If you have any specific concerns or require insurance for your order, please reach out to our customer support team for assistance.

Accuracy of Address

To ensure successful delivery, please ensure the accuracy of the shipping address provided during checkout. Any errors or incomplete information may lead to delays or non-delivery of your order.

If you have any further questions or require additional information regarding our shipping and handling practices, contact our customer support team. We are here to assist you and make your buying experience with Zarnik a pleasant one.