Updated on April 26, 2021
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are several conditions under which goods are exempt from being returned. The following is a list:
- Sale items – if the product was bought under discount or a sale.
- Product samples – product samples purchased from the website.
- Customized products – products that are specifically customized for you.
- Special order items – certain items are not regular products and hence are procured specifically for you.
- Food products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Zarnik Hotel Supplies Private Limited, 41-A, Chemabdy Road, Elamakkara PO, Kochi, KL, 682026, India.
To return your product, you should mail your product to:Zarnik Hotel Supplies Private Limited, 41-A, Chemabdy Road, Elamakkara PO, Kochi, KL, 682026, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Always consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.